Customer
Service

We are here to help

Your one point of contact

Aasted Customer service. We are here to help!

If you have any issues or questions regarding your Aasted equipment, please do not hesitate to contact us. With access to a number of tools, Aasted Customer service can access information about your original plant and can either help directly on the phone or get you the required assistance.

We are dedicated to:

  • Removing issues quickly
  • Keeping your downtime low
  • Make inhouse expertise and knowledge accessible

24/7 Customer support


Round-the-clock support with response time within 30 minutes when contacted by phone

You can expect:

  • Response within 30 minutes when contacted by phone
  • Online support using various digital tools
  • The option of urgent call-out assistance within 12 hours

100 years of expertise in serving the chocolate, bakery, and confectionery industries, taught us always to deliver excellent service to our customers. We seek and never see to compromise on quality in everything we do.

Making sure your machinery runs as smooth as possible and assisting your production in delivering quality - is a top priority at Aasted.

If you experience the slightest malfunction, we are there to help with a 30 minute response time. We believe that delivering you the swiftest and best repair service is vital in the event of an unplanned outage - thereby never compromising your production efficiency.


Contact us


Phone +45 4434 8090
service4you@aasted.eu

Please have the following information ready: 

  • Customer name
  • Project/machine number
  • Contact person
  • E-mail and phone number
  • Short description of the problem, preferably with photo etc.

All support within the machines' warranty period is free of charge, provided the equipment has been used and serviced according to the user manual. For support outside of the warranty period, a fee can be charged for the support, and if so, we will inform you accordingly.


DOWNLOAD FLYER



Protect your uptime with original Aasted spare parts

Uptime, productivity and product quality all require the use of and swift access to original spare parts. Aasted spare part team is here to assist you with spare parts 24/7. Spare parts from Aasted is a robust and safe choice.


LEARN MORE






Learn more about our services in the download center

We aim at improving your productivity and quality as well as lower your cost by offering you our help in most situations you can discover during the lifetime of your equipment. Find the relevant downloads here.


GO TO DOWNLOADS





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